Privacy Policy

Last Updated: October 2025

This Privacy Policy explains how Bellusci Windows (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit our website or communicate with us via email, phone, text message, or WhatsApp.

We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Bellusci Windows
Providing: UPVC Windows, Doors, Fascias, Soffits & Guttering, and Conservatory Roof Replacement
Email: info@bellusciwindows.co.uk
Phone: 01254 773835
Website: www.bellusciwindows.co.uk

For data protection purposes, Bellusci Windows is the Data Controller of your personal information.

2. Information We Collect

We may collect and process the following types of personal information:

Contact details – name, address, phone number, email address.

Communication data – information provided through enquiry forms, emails, text messages, WhatsApp messages, or phone calls.

Project details – property address, measurements, photos, and preferences relevant to your quotation or installation.

Payment information – where applicable, details required to process payments (note: we do not store card information).

Website usage data – IP address, browser type, and general analytical data to help improve our website’s performance (through cookies or analytics tools).

We only collect the information necessary to provide our services, process quotations, and maintain customer relationships.

3. How We Use Your Information

We use your personal information to:

Respond to your enquiries or requests for quotations.

Provide and manage our products and installation services.

Send booking confirmations, invoices, and payment information.

Manage our customer records and warranty information.

Improve our website and customer service.

Comply with legal obligations and record-keeping requirements.

We will never sell or rent your personal information to third parties.

4. Legal Basis for Processing

We process your data under the following legal bases:

Contractual necessity – to provide quotations, fulfil services, and communicate with you.

Legitimate interests – to operate and improve our business and website.

Legal obligation – to meet record-keeping or tax requirements.

Consent – for marketing communications, where you have explicitly opted in.

5. How We Store and Protect Your Data

Your personal information is stored securely in accordance with UK data protection laws.
We take appropriate technical and organisational measures to prevent unauthorised access, loss, misuse, or alteration of your data.

Data is stored on secure devices and reputable, encrypted service platforms (such as email and accounting systems).

6. Sharing Your Information

We may share your information with trusted third parties only where necessary to deliver our services, such as:

Subcontractors or suppliers directly involved in your project.

Payment service providers or accounting software.

Website hosting or IT support providers (for secure website operation).

All third parties are required to comply with UK data protection law and only process your information as instructed by us.

7. How Long We Keep Your Data

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

Quotations and projects: up to 10 years (to cover warranty and aftercare obligations).

General enquiries: up to 2 years if no booking is made.

Accounting and legal records: as required by UK tax law (typically 6 years).

After this period, data will be securely deleted or anonymised.

8. Your Data Protection Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you.

Request correction of inaccurate or incomplete information.

Request deletion of your personal data (subject to legal and contractual limitations).

Object to or restrict processing in certain circumstances.

Withdraw consent to marketing communications at any time.

Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

For more information, visit: https://ico.org.uk.

To exercise any of your rights, please contact us at:
📧 info@bellusciwindows.co.uk

9. Cookies

Our website may use cookies to improve functionality, enhance user experience, and analyse traffic.
Cookies are small text files stored on your device. You can disable cookies at any time in your browser settings, though some website features may not function properly as a result.

10. Links to Other Websites

Our website may contain links to external websites.
Bellusci Windows is not responsible for the content or privacy practices of third-party sites. We recommend reviewing their privacy policies before providing any personal data.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
The latest version will always be available on our website, with the “Last Updated” date shown at the top.

Bellusci Windows
📞 Phone: 01254 773835
📧 Email: info@bellusciwindows.co.uk
🌐 Website: www.bellusciwindows.co.uk